Terms of Service

1. Acceptance of Terms

By accessing and using the Cognisa website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Cognisa provides custom software development, AI automation, system architecture, and cloud infrastructure services. The specific scope, deliverables, and timeline for each project are defined in individual project agreements or statements of work (SOW) that supplement these general terms.

3. Intellectual Property

Unless otherwise specified in a project agreement, upon full payment, the client receives full ownership of the custom code and deliverables created specifically for their project.

Cognisa retains ownership of any pre-existing code, frameworks, libraries, and proprietary tools used in the development process. The client receives a perpetual, non-exclusive license to use these components as part of their delivered product.

All content on the Cognisa website, including text, graphics, logos, and design elements, is the property of Cognisa and protected by applicable copyright laws.

4. Payment Terms

Payment terms are outlined in individual project agreements. Generally, projects require a deposit before work begins, with remaining payments tied to project milestones. Late payments may result in work suspension until the account is brought current.

All fees are non-refundable once work has commenced on a milestone, unless otherwise agreed in writing.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of a project. This includes but is not limited to business strategies, technical specifications, user data, and financial information.

This obligation survives the termination of any project agreement.

6. Limitation of Liability

Cognisa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our services. Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project in question.

We do not guarantee specific business outcomes, revenue increases, or performance metrics unless explicitly stated in a project agreement.

7. Termination

Either party may terminate a project agreement with written notice. Upon termination, the client shall pay for all work completed up to the termination date. Cognisa will deliver all completed work and materials to the client.

Cognisa reserves the right to terminate access to our website or services for any user who violates these terms.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of New York, NY.